When realizing a system where the focus is mainly on designing, building and putting it into operation. An important phase that follows is  maintenance and support. With this service, we can guarantee a system will be operational 24 hours a day, 7 days a week.

No worries

In a maintenance and support agreement, guarantees are given regarding availability and scalability of the system. We draw up a custom-made service level agreement, which lists all agreements on life span, functionality, reliability, price, and availability. All our processes are based on the industrial standards ITIL and ASL.

Here you can view a schematic description of our maintenance and support approach.

Control

To guarantee the availability and continuity of the system, we carry out the following activities:

• Service desk (9 to 5 or 24x7);
• Hosting and active system monitoring;
• Keeping system documentation up to date (including securing knowledge);
• Version control and configuration management;
• Change control;
• Organizing backups.

Maintenance

All adaptations or improvements to electronics and software fall under maintenance. By this, we mean in particular:

• Maintaining data bases or configuration files;
• Repairing defects;
• Upgrading the operating system or other system components;
• Preventing problems by preventive maintenance;
• Maintaining reference systems and test setups;
• Implementing functional adaptations and expansions.